Salesforce Engineer

The Centre for Effective Altruism (CEA) is seeking a Salesforce Engineer to help us build a CRM that can automate key processes and help us better understand data from our programs.

CEA aims to improve the world by supporting the growth and development of the effective altruism community. Effective altruism is a growing social movement dedicated to using evidence and reason to figure out how to benefit others as much as possible.

CEA is also the fiscal sponsor of 80,000 Hours, Giving What We Can, EA Funds, and the Forethought Foundation.

We are in the process of building a shared CRM within Salesforce for program management across CEA, EA Funds, and GWWC. This will help us to automate tasks, make more informed decisions, and get more data on the impact of our programs (and how to increase that impact). We are particularly interested in tracking the engagement of our users and how they interact with our various projects over time. We expect the CRM will unlock a huge amount of potential and increase efficiency across the organisation.

We need an in-house Salesforce Engineer to accelerate the process of building this CRM, and make it easier for us to rapidly improve the system. You’ll help build creative customised solutions to customer needs.

If you’re successful in the role, you’ll save hundreds of hours of staff time, help us to make more informed decisions about things like EAG admissions, and facilitate much of our impact analysis.

We are a small team with high standards. You can find our team values here.

Responsibilities

Your responsibilities will include:

Product Owner

• Lead as our in-house Salesforce Engineer, program managing the implementation of the shared CRM
• Collaborate with our third-party consultants to identify and develop new Salesforce solutions for user problems
• Identify opportunities to take manual processes and make them more efficient and effective
• Help test and launch new features
• Understand user requirements and design solutions to improve UX and adoption
• Optimise integrations with other tools used by CEA (eg: Slack, Airtable, Zapier, etc)

Administering Salesforce

• Administrate the system and provide day-to-day support for users
• Respond to requests for changes
• Train and support our users, increasing user adoption
• Be available to give general technical support and administration to staff

Who is suited to this role?

The ideal candidate will be:

• Experienced with Salesforce.com administration: This role requires 2+ years experience with administering Salesforce. Experience with Salesforce’s Nonprofit Success Pack (NPSP) will be considered a big plus.
• User-focused: You’ll need to quickly understand the changing needs of our users.
• A problem-solver: We’re building complex Salesforce systems, incorporating loads of data sources, views, and automations. You need to have a solutions mindset and be up to the technical challenge.
• Experience with Agile methodologies: We use an Agile approach to project management and you’ll be participating in our Agile project sprints.
• Committed: We’re looking for someone who is excited to learn the ins and outs of our systems and who wants to commit for at least two years.
• Mission-driven: Our ideal candidate is passionate about the goals of CEA and its constituent organizations.

Salary, Benefits, and Location

This is a full-time remote position, reporting to Chloe Malone (Head of Systems). You are free to work out of CEA's Oxford office if you are ever in the area. We prefer applicants who are able to work in time zones between US Pacific Time and Central European Time.

Your starting salary range is $100,000 to $130,000 (assuming the role is in San Francisco), depending on prior experience and location. There may be flexibility in salary for exceptional candidates with significant experience. You can find out more about our approach to compensation here. There may be flexibility in salary for exceptional candidates with significant experience.

Benefits include health, dental, and vision insurance, flexible work hours, a £5,000 annual professional development allowance, a £5,000 mental health support allowance, extended parental leave, ergonomic equipment, 3% pension contribution, 25 days of paid vacation, and more.

Application Process

We will consider applications as we receive them. We are ideally looking for someone able to start in April 2022.

After considering your written application, we may invite you to complete a short trial task followed by further interviews. We will invite finalists to provide references and participate in a multi-day paid work trial.

We are happy to consider applicants from overseas and may consider sponsorship if needed. CEA serves a global community, and our team works with people and organizations all over the world. We are committed to fostering a culture of inclusion, and we encourage individuals with diverse backgrounds and experiences to apply. We especially encourage applications from women, gender minorities, and people of color who are excited about contributing to our mission. We are an equal opportunity employer.

If you need assistance or an accommodation due to a disability, or have any other questions about applying, please contact Andrew@centreforeffectivealtruism.org.